Effective January 12, 2012, Avid will have a new support policy for the Pinnacle Studio, Dazzle and Avid Studio product lines. The new support policy is outlined below.
1. Complimentary Online Support Resources
If you have questions or need assistance, Avid offers a wide range of complimentary support options:
s Tutorial Videos: Watch and learn how to use Studio. Click on the Help/ menu button in Studio and select Online Training or go to http://www.avid.com/Studio/Tutorials.
s Flyers: Check out the included help flyers on how to install and get started with Studio.
s Studio Help: Click on the Help/ menu button in Studio and select Help.
s Manual: Click on the Help/ menu button in Studio and select User Manual.
s View & Search the Knowledge Base:http://www.avid.com/Studio/KB.
s Read, Post & Search the Community Forum:http://www.avid.com/Studio/Forums.
s Download Software Patches: If a patch for the registered product is available, click on the Help/ menu button in Studio and select Software Updates.
2. Complimentary Assisted Support
An Avid Support Code (ASC) is required to access assisted support. Customers receive one complimentary ASC with their product. This ASC is valid for online assistance. Typical response times are 24 - 48 business hours.
Important: This ASC is valid for 30 days of unlimited, online complimentary support after initial use. Online support is available in English, French, German, Italian, Spanish and Dutch.
To submit an online case go to: http://www.avid.com/ASCForm
3. Per Incident Assisted Phone Support
An Avid Support Code (ASC) is required to access phone support and can be purchased from the Avid Store. Phone support is available in English only.
Important: Purchased ASCs are only valid for one phone case.
Avid reserves the right to change its support policy at any time without notice.